Akeeba Ticket System Pro 5.5.3

Raised minimum requirements​

ATS now requires PHP 8.1 or later and Joomla 5.3 or later. PHP 8.0 and older Joomla versions are no longer supported.

Joomla API application integration​

ATS now ships with a full Joomla API application integration, allowing programmatic access to tickets, posts, attachments (Pro), and manager notes (Pro) via standard JSON:API endpoints under /api/index.php/v1/ats/. This is intended for headless integrations, third-party tooling, and automation workflows.

Web Push notifications​

A new plugin (plg_ats_webpush) delivers browser-level Web Push notifications for ticket events, letting users and support staff receive real-time alerts without an email round-trip.

Changelog​

Critical bugs and important changes​

• Minimum requirements are PHP 8.1, Joomla 5.3

New features​

• Joomla API application integration for tickets, posts, attachments, and manager notes
• Web Push notifications for ticket events

New features​

• Support for email priorities

Bug fixes​

• [HIGH] Joomla 6 removed castAsChar from the database query class, breaking the Finder plugin
• [HIGH] Notify Support Staff option in ticket category is effectively ignored

Miscellaneous changes​

• PHP 8.5 compatibility: implicit nullable method parameters are deprecated
• PHP 8.5 compatibility: setAccessible is deprecated for reflection objects
• Workaround for Joomla! reporting the wrong maximum upload filesize

New features​

• Reply By Email now uses mail headers instead of the "Reply above this line" message.

Miscellaneous changes​

• Preliminary support for Joomla 6

Critical bugs and important changes​

• Minimum PHP version supported is now 8.0

New features​

• Support for receiving email with non-UTF-8 encoding

Bug fixes​

• [HIGH] Can't create attachments due to legacy File::exists check
• [LOW] The "reply above this line" text in emails would always be in English

Miscellaneous changes​

• Updated Horde IMAP library to better support newer PHP versions

New features​

• Improve user invitations to tickets
• Improved error messages when a non-existent ticket ID is accessed in the frontend
• Support for indexing custom fields in Smart Search

Bug fixes​

• [LOW] Error, or inconsistent output when deleting the last item of the last page of a list

Bug fixes​

• [LOW] Backend tickets list shows wrong last reply username
• [MEDIUM] User Action Log records didn't show the ticket, post, and user correctly in some cases

Bug fixes​

• [HIGH] Autoclose fails with database error
• [LOW] Typo in MailTemplateHotFix
• [MEDIUM] Error in Canned replies administration using a search string

Miscellaneous changes​

• Make accurate PHP CLI path detection optional

New features​

• Accurate PHP CLI path in the Automation page
• Workaround for Joomla! 5.2 broken mail template layout
• You can now include the list of the ticket owner's user groups in manager emails

New features​

• Show time spent per post in the post header (front- and backend)
• Show time spent per ticket in the backend Tickets page

Bug fixes​

• [HIGH] Fatal error when changing the ticket state, or saving custom field values

Miscellaneous changes​

• Support for backend table column selection and row multiselect

Bug fixes
[HIGH] Joomla! 5 cannot load ticket's UCM record due to b/c break
[HIGH] Joomla! 5.1.3 and 4.4.7 broke frontend pagination
Miscellaneous changes
PHP 8.4 compatibility: MD5 and SHA-1 functions are deprecated
Support for Joomla! 5.1's createQuery method in the db object
Workaround for Joomla! 5.1 CSS in alert DIVs